End, Theme Park have won the coveted 2014 Brass Ring Award for ‘Best
Innovation in a Training programme’ at the
Brass Rings Awards ceremony in Orlando, Florida, which took place on Wednesday
The awards are presented to amusement
parks, aquariums, museums, from around the world to honour excellence in a
variety of categories.
The ‘Best Innovation in a Training Programme’ award acknowledges the
‘52 Nuggets’ training programme and is a reflection of the entire team’s
involvement and commitment to the goal of achieving ‘World Class Guest Care’.
The 52 Nuggets Training
Programme which Rainbow’s End delivers to approximately 200 employees
consists of 52 modules or ‘Nuggets’.
Each Nugget, delivered weekly, focusses
on customer service topics covering everything from relationship
building skills that help employees communicate to create lasting first
impressions and making moments of magic that create ‘wow’ moments with guests
and also incorporating relevant safety and operational topics.
Leanne Laloli, Rainbow’s End
Team Development Manager, developed the programme in-house and is thrilled to
have it recognised internationally, “the programme delivers important customer
service and health and safety training in a fun, interactive way and it has
been really well received by our employees.
To know that it has been acknowledged by IAAPA as a programme of
excellence makes the entire team very proud”.
Chris Deere, CEO Rainbow’s End is delighted with the Award. “To be acknowledged as finalists by IAAPA,
(the International Association of
Amusement Parks and Attractions) is
an amazing achievement, but to win a Brass Ring Award is outstanding and a
credit to everyone involved in making Rainbow’s End New Zealand’s premier
family destination, we are thrilled by the outcome”.
The IAAPA Brass Ring Awards honour exceptional companies who drive
the industry through innovation and hard work. An IAAPA Brass Ring Award
is a well-recognised distinction within the attractions industry