BOOKINGS affected BY LEVEL 3 or 4 CLOSURE
Online TicketS - DAYTIMES
1. use your ticket on another date
- You may use your ticket on another date when we reopen, within the terms of your ticket ( For example Kidz Kingdom Friday deals may be used on another Friday within the date range of the series)
- If you decide to use your ticket on a different date during Level 2, you'll need to register your visit HERE to let us know you're coming .
2. Request a refund
If your ticket was booked for a closure day, and you are unable to use your ticket on another date, we are happy to refund your ticket.
How to organise a refund:
Rainbow’s End PURCHASES:
Contact [email protected]
GrabOne PURCHASES:
Contact [email protected]
*More details about Grab One ticket types and options are on this page.
GRAB ONE NIGHT RIDES
Grab One Night Rides - March Ticket holders and unredeemed coupon holders may use their ticket at one of the April nights. These events sell out due to lower capacity so be sure to do one of the following:
UNREDEEMED GRAB ONE NIGHT RIDES COUPONS:
Turn your coupon into a ticket before you come to gate HERE. If your coupon won't work, email [email protected]z
MARCH NIGHT RIDES TICKET HOLDERS:
If you have a ticket from March, let us know which April night Rides you're coming to HERE
A NOTE ON REFUNDS:
Due to restricted capacity at Night Rides, 'no shows' have a significant impact on our business. For this reason, requests for a refund for a Night Rides event that was not cancelled, and the ticket holder did not turn up for, will be declined.
GRAB ONE - GRAB A MATE 2 FOR WEEKDAYS
The number of Lockdown days that impacted the terms of your ticket were added to your expiry date. Your visit window was extended to Friday April 9th.
Under the terms of your ticket, you have 30 days from your new expiry to use the value of your voucher against full price gate tickets. This means you can use the value of your coupon or ticket against full priced entry until May 9th.
You may also apply to Grab One for a refund: Contact [email protected]
GRAB ONE - GRAB A MATE 2 FOR WEEKENDS
The number of Lockdown days that impacted the terms of your ticket were added to your expiry date. Your visit window was extended to Sunday April 4th.
Under the terms of your ticket, you have 30 days from your new expiry to use the value of your voucher against full price gate tickets. This means you can use the value of your coupon or ticket against full price ticketed entry until May 4th.
You may also apply to Grab One for a refund: Contact [email protected]
March 6 & 13 NIGHT RIDES
- You may use your March 6 or March 13th ticket at any of the April nights.
MARCH NIGHT RIDES REFUNDS WERE AVAILABLE BEFORE MARCH 12th
As these are special events that typically sell out, no shows will not receive refunds or further extensions.
OTHER TICKET TYPES SUCH AS AA, DEBIT SUCCESS, COMPLIMENTARIES
The number of planned opening days closed will be added to the expiry of your current ticket. Other terms of your ticket or coupon still apply.
FUN ON DEMAND & SUMMER OF FUN
Current Fun on Demand and Summer of Fun Passholders affected by Lockdown will automatically have the number of lockdown days added to their pass expiry. With the second Level 3 period commencing on Feb 28th, this means
Fun on Demand
Passes expiring August 31st 2021, your new expiry is 10th September 2021.
Summer of Fun
Passes expiring March 31st 2021, your new expiry new expiry is 10th April 2021 .