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TICKETS affected by a COVID-19 CLOSURE 


Depending on your new ticket expiry, you will be able to use your ticket in a new session when we reopen, even if those ticket types aren't for sale in Level 2.

We can't wait to welcome you back in the park, however the number of visitors in park is significantly restricted at Level 2. To help us manage guest caps, and also so you're not disappointed at Gate, please  BOOK YOUR VISIT HERE . This includes visits using a new Fun On Demand Pass.  If you've already registered your visit, and need to change date, please resubmit using the same form. 


NEW FUN ON DEMAND PASSES 

New Fun on Demand tickets expire August 31st 2021, so the recent closure has had no impact. 

Our typical approach is to add the amount of closure impacted trading days to the end of the pass. This means your expiry date may change if we cycle into another lockdown period before the expiry of the pass. 

At Level 2, you need to let us know you're coming in:

BOOK YOUR FUN ON DEMAND VISIT.

If you've already registered your visit, and need to change date, please resubmit using the same form. 


ONLINE TICKETS 

As an online ticket holder, you have two options:

  • Tickets can be used up until October 31st, within the promotional terms of your ticket (for example, a half price Kidz Kingdom ticket may be used on another Friday in Term  3). 

At Level 2, you need to let us know you're coming in:  

BOOK YOUR PRE-LOCKDOWN ONLINE TICKET VISIT

If you've already registered your visit, and need to change date, please resubmit using the same form. 

  •  Your tickets can be refunded: If the closure  date is your only visit option, refunds are possible.

Contact  [email protected] for online ticket refunds.  Please include your ticket reference number in the email. 


GROUP BOOKINGS 

You may:

  • Postpone your booking to another date.
  • Adjust your booking to meet new Group caps of 100.
  • Cancel your booking, and receive a refund of any deposits. 

Contact  us at [email protected] for either option.


BIRTHDAY ROOM BOOKINGS

You may:

  • Postpone your booking to another date
  • Adjust your booking to meet new Group caps of 100.
  • Cancel your booking, with full refund of deposit. 

Contact [email protected] for either option.


GRAB ONE: 

Current vouchers have been extended to Sunday October 18th 

If you are unable to visit on or by then, under the terms of your ticket you have an additional 30 days to use the value of the voucher against full price gate tickets. For example, if you had a Super pass Voucher for $49.99 and wanted a Child Superpass, you would pay an additional $5 at gate to get the ticket. The 30 day period ends November 17th, when the coupons are no longer usable in any capacity. 

There will be no further extensions past these dates due to advance bookings and the guest restrictions we are operating under.

At Level 2, significant capacity restrictions mean you need to let us know you're coming in: 

BOOK YOUR GRAB ONE TICKET VISIT

 If you've already registered your visit, and need to change date, please resubmit using the same form. 

If you are unable to visit due to Covid-19, and need a refund on your Grab1 ticket, or have any other enquiries, please contact Grab1  [email protected]


OTHER TICKET TYPES SUCH AS AA, DEBIT SUCCESS OR COMPLIMENTARIES

If your ticket or voucher expires during the Lockdown period, the number of planned opening  days closed will be added to the expiry of your current ticket. We reopen on September 4th, so your new expiry date is Sunday September 20th. 

At Level 2, you need to let us know you're coming in:

BOOK YOUR PRE-LOCKDOWN TICKET VISIT.

If you've already registered your visit, and need to change date, please resubmit using the same form.