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options for lockdown impacted tickets

This page is only for tickets impacted by the last Lockdown in 2021. As we are still open at Traffic Light Red, there are no extensions available based on the recent roll from Traffic Light to Red.

If you're using a ticket impacted by lockdown, please contact us at [email protected] to update your booking before visiting. This helps us manage capacity in restricted trading. 

Scroll through to  your ticket type to see what your options are a


superpasses, spectator tickets, & Kidz Kingdom tickets 


Your standard 30 day ticket validity was reset on Friday December 3rd,  when all Rainbow's End attractions will be operating.

This put your new expiry as Sunday January 2nd, which has now passed.

if you missed this window, please reach out to  [email protected] to enquire for further extensions. Please  include your  booking reference number and the name on the ticket.


GRABONE SUPERPASS COUPONS 

 

Your coupons were extended until March 31st 2022, excluding public holidays and the month of January. 

You can book as follows:

TO BOOK:

1. For those who have already used their voucher to book a Rainbow's End ticket: Email [email protected] with your booking refernece number and your preferred date to visit. 

2. For those who have an unused Grab One voucher code: Redeem your voucher code for a ticket  HERE.


Fun on Demand Passholders Sept 2020 - Aug 2021: 

The number of lockdown impacted open days within your pass term (18) , were added to your pass expiry from Traffic Light Red  - December 3rd. This means your pass expired on Saturday January 1st 2022.


NEW FUN ON DEMAND PASSHOLDERS Sept 2021 - aug 2020

Your will automatically have the count of lockdown impacted open days within your pass term added to your pass expiry.  

We reopened Friday November 12th with a reduced offer - 2 hour sessions with a limited number of rides. 

  • You were welcomed to use your pass to visit during Alert Level 3 Step 2. If you did, your extension period will commence from our date of Level 3 Step 2 reopen, making your new expiry November 11th 2022, which has now passed

If you chose to wait to until Traffic Light Red, December 3rd, your extension period will be counted from then, and your new expiry date will be Friday December 22nd, which has now passed


AA COMP PASSES


Lockdown impacted 16 trading days before your original expiry date (Sept 11) . 

We reopened with our full offer on Friday December 3rd. This made your last chance to use a comp pass Tuesday 28th December, which has now passed

No further extensions are available.


CHRISCO December 31 2021 expiry

The number of affected trading days within the expiry terms of your ticket,  will be added to your expiry date.

Your new expiry is March 31st 2022, which has now passed

Please note, that due to the long redemption window on Chrisco tickets, no refunds are available


Debit Success

The number of affected trading days within the expiry terms of your ticket, will be added to your expiry date. If you are travelling from another region whose  boundary is closed to Auckland longer than the current lockdown, this will be factored in your ticket extensions.

Debit Success tickets due to be issued in Lockdown will be held and issued when the park is about to reopen, to give you a longer period of time to use.

Please note, that Debit Success tickets are unable to be refunded.

GIFT VOUCHERS

The number of affected trading days within the expiry terms of your ticket, will be added to your expiry date (3 months).  If you are travelling from another region whose  boundary is closed to Auckland longer than the current lockdown, this will be factored in your voucher extension.


For bookings not impacted by current lockdown, standard terms and conditions apply.