BOOKINGS affected BY LEVEL 3 or 4 CLOSURE
Online TicketS - DAYTIMES
You may:
1. Visit on another date within the ticket terms
- You may use your ticket on another date when we reopen, within the terms of your ticket ( For example Kidz Kingdom Friday deals may be used on another Friday within the date range of the series)
- If you decide to use your ticket on a different date during Level 2, you'll need to register your visit HERE to let us know you're coming .
2. Request a refund
If your ticket was booked for a closure day, and you are unable to use your ticket on another date, we are happy to organise a refund for you.
How to organise a refund:
Rainbow’s End PURCHASES:
Contact [email protected]
GrabOne PURCHASES:
Contact [email protected]
GROUP BOOKINGS
You may:
- Postpone your booking to another date.
- Cancel your booking, and receive a refund of any deposits.
Contact us at [email protected] for either option.
BIRTHDAY ROOM BOOKINGS
You may:
- Postpone your booking to another date
- Cancel your booking, with full refund of deposit.
Contact [email protected] for either option.
NIGHT RIDES TICKETS
If you're nervous about using your February 20th ticket in Level 2, you may opt to shift your booking to the next Night Rides date . Our next dates are March 6th and March 13th. Email your booking number and preferred date HERE . You will be resissued a new ticket.
Alternately, you may request a refund
If you would prefer to cancel your booking, you may do so and receive a refund.
How to organise a refund:
RAINBOW’S END PURCHASES:
Contact [email protected]
GRABONE PURCHASES:
Contact [email protected]
OTHER TICKET TYPES SUCH AS AA, DEBIT SUCCESS OR COMPLIMENTARIES
If your ticket or voucher expires during the Lockdown period, the number of planned opening days closed will be added to the expiry of your current ticket.
FUN ON DEMAND & SUMMER OF FUN
Current Fun on Demand and Summer of Fun Passholders affected by Lockdown will automatically have the number of lockdown days added to their pass expiry. That means:
Fun on Demand
Passes expiring August 31st 2021, your new expiry is Friday3rd September 2021.
Summer of Fun
Passes expiring March 31st 2021, your new expiry new expiry is Saturday 3rd April 2021 .