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BOOKINGS affected BY LEVEL 3 or 4 CLOSURE 


Online TicketS - DAYTIMES 


You may:

1.  Visit on another date within the ticket terms
  • You may use your ticket on another date when we reopen, within the terms of your ticket ( For example Kidz Kingdom Friday deals may be used on another Friday within the date range of the series)
  • If you decide to use your ticket on a different date during Level 2, you'll need to register your visit  HERE to let us know you're coming .
2. Request a refund

 If your ticket was booked for a closure day, and you are unable to use your ticket on another date,  we are happy to organise a refund for you.

How to organise a refund: 

Rainbow’s End PURCHASES: 

Contact [email protected]

GrabOne PURCHASES:

Contact  [email protected]


GROUP BOOKINGS 

You may:

  • Postpone your booking to another date.
  • Cancel your booking, and receive a refund of any deposits. 

Contact  us at [email protected] for either option.


BIRTHDAY ROOM BOOKINGS

You may:

  • Postpone your booking to another date
  • Cancel your booking, with full refund of deposit. 

Contact [email protected] for either option.


NIGHT RIDES TICKETS


If you're nervous about using your February 20th ticket  in Level 2, you may opt to shift your  booking to the next Night Rides date .  Our next dates are March 6th and March 13th. Email your booking number and preferred date  HERE .  You will be resissued a new ticket. 

Alternately, you may request a refund 

If you would prefer to cancel your booking, you may do so and receive a refund. 

How to organise a refund: 

RAINBOW’S END PURCHASES:

Contact [email protected]

GRABONE PURCHASES:

Contact  [email protected]


OTHER TICKET TYPES SUCH AS AA, DEBIT SUCCESS OR COMPLIMENTARIES

If your ticket or voucher expires during the Lockdown period, the number of planned opening  days closed will be added to the expiry of your current ticket.  


FUN ON DEMAND & SUMMER OF FUN

Current Fun on Demand and Summer of Fun Passholders affected by Lockdown will automatically have the number of lockdown days added to their pass expiry. That means:

Fun on Demand 

Passes expiring August 31st 2021, your new expiry is Friday3rd September 2021.

Summer of Fun

Passes expiring  March 31st 2021, your new expiry new expiry is Saturday 3rd  April 2021 .