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Booking Conditions

We want everyone to have a fun day out at Rainbow's End! Here are some general conditions for our groups and birthday parties.  If you have any questions please contact us and we will be happy to help.

Please note that all prices are subject to change without notice.

Group Booking Conditions

All group bookings must be pre-booked for discounts to apply and discounts are offered at the discretion of Rainbow's End.

Please ensure you read the important information link on your booking ticket with details for your visit.

1) All prepayments and deposits are non-refundable.

2) Should you wish to make a change to the date of your booking, we will require notification no later than 3 working days prior to your booking. All change requests are subject to availability and must be confirmed by Rainbow's End. If a date change is approved, prices will reflect charges at the new date and not for the original date booked.

3) Your booking ticket and completed group number form are required at time of entry. Please ensure these are printed and with you on the day.

4) Guest must enter together and one payment is due on arrival for the whole group before entry. Tickets are for one visit only.

5) We have a selection of food outlets in the park and homemade food is welcome, however takeaways and/or commercially prepared foods cannot be brought into Rainbow’s End.  Food storage and heating facilities are not available.  If you have ordered a catered meal from Rainbow's End please see the link in your ticket regarding orders and any changes.

6) This booking is non-transferable and is unable to be sold in online auctions such as trade-me or in any other online market place.

7) Please see your important information link for applicable opening hours. Rainbow's End is not open on Christmas Day.

8) Park may be closed in adverse weather conditions, please check the website before your visit.

9) The group discount above is based on numbers provided at the time of booking.  If your numbers change this may affect your rate, please see the important information link on your booking ticket.

10) Rides and attractions are subject to change without notice, please check rainbowsend.co.nz for updates and scheduled maintenance, see link in latest updates.

11) For personal safety Rainbow's End does not allow pregnant women on rides.

12) Not valid with any other offers, deals or discounts.

13) Height restrictions for rides will apply, children under 2 are free with a paying adult.

14) Please note that on weekdays outside of school holidays rides operate on a timetable, some days can be exceptionally busy so call ahead to check park numbers to avoid disappointment.

15) Occasionally we send emails to guests who have booked with us, all our emails contain an unsubscribe link should you wish to not receive these.

Your payment is handled by Real Time Booking Systems (RTBS) and will show on your credit card statement with the name "Whyte Waters Group Frankton". Your booking is subject to the terms and conditions of Real Time Booking Systems.

These conditions are in addition to our usual conditions of entry for the park.


Birthday Party Conditions

**IMPORTANT**
A non-refundable deposit is due within 4 days of receiving your booking ticket for phone or email bookings (for online bookings this deposit will be payable at time of form submission). Please ensure this is paid as the deposit secures your room and time; if the deposit is not received the room and time will be released.   

**BOOKING TERMS AND CONDITIONS**
1.  Opening hours 10am – 5pm on weekends, school holidays and public holidays.  Opening hours 10am – 5pm mid-week during school term.

2.  Please plan to arrive at least 45 minutes before your reserved time so your booking can be processed and payment can be finalised.  Your booking ticket and completed group numbers form are required at time of entry. Please ensure these are printed and with you on the day (see attachment for group numbers form).

3.  One payment will need to be made for all guests prior to their entry into Rainbow’s End.  We accept cash, EFTPOS, Visa and Mastercard.  Final payment will include any catering which has been booked and this cannot be altered on the day.

4.  Height restrictions for rides will apply, children under 2 are free with a paying adult.

5.  If you are having a cake please bring your own plates, candles and lighter.  Additional homemade food is welcome, however takeaways and/or commercially prepared foods cannot be brought into Rainbow’s End.  Food storage and heating facilities are not available.

8.  Mid-week during school term the rides in Kidz Kingdom will not all be running at the same time.  During this period the rides in the main park operate on a timetable which can be viewed on our website.

9.  Rides are occasionally unavailable due to maintenance or other developments in the park, please see our website for details. Park may be closed in severe weather conditions, please check the website before your visit.

10.  Children must be supervised by an adult at all times while in the park.

11.  The Birthday Room Package and Rainbow Birthday Package are not valid with any other offers, deals or discounts and the two packages cannot be combined.  Each package has a minimum number required.

12. Package must be booked as described and cannot be altered or changed.  Dates and times are subject to availability.

Your payment is handled by Real Time Booking Systems (RTBS) and will show on your credit card statement with the name "Whyte Waters Group Frankton". Your booking is subject to the terms and conditions of Real Time Booking Systems.

These conditions are in addition to our usual conditions of entry for the park.


School booking Conditions

All group bookings must be pre-booked for discounts to apply and discounts are offered at the discretion of Rainbow's End. School discounts do not apply during weekends, school and public holidays.

School rates apply to New Zealand registered primary, intermediate and high schools only. For visiting school groups from other countries please enquire about our tour group rates.

Please ensure you read the important information link on your booking ticket with details for your visit.

1) All prepayments and deposits are non-refundable.

2) Should you wish to make a change to the date of your booking, we will require notification no later than 3 working days prior to your booking. All change requests are subject to availability and must be confirmed by Rainbow's End. If a date change is approved, prices will reflect charges at the new date and not for the original date booked.

3) Your booking ticket and completed group number form are required at time of entry. Please ensure these are printed and with you on the day.

4) Guest must enter together and one payment is due on arrival for the whole group before entry. Tickets are for one visit only.

5) We have a selection of food outlets in the park and homemade food is welcome, however takeaways and/or commercially prepared foods cannot be brought into Rainbow’s End.  Food storage and heating facilities are not available.  If you have ordered a catered meal from Rainbow's End please see the link in your ticket regarding orders and any changes.

6) This booking is non-transferable and is unable to be sold in online auctions such as trade-me or in any other online market place.

7) Please see your important information link for applicable opening hours. Rainbow's End is not open on Christmas Day.

8) Park may be closed in adverse weather conditions, please check the website before your visit.

9) The group discount above is based on numbers provided at the time of booking.  If your numbers change this may affect your rate, please see the important information link on your booking ticket.

10) Rides and attractions are subject to change without notice, please check rainbowsend.co.nz for updates and scheduled maintenance, see link in latest updates.

11) For personal safety Rainbow's End does not allow pregnant women on rides.

12) Not valid with any other offers, deals or discounts.

13) Height restrictions for rides will apply, children under 2 are free with a paying adult.

14) Please note that on weekdays outside of school holidays rides operate on a timetable, some days can be exceptionally busy so call ahead to check park numbers to avoid disappointment.

15) Occasionally we send emails to guests who have booked with us, all our emails contain an unsubscribe link should you wish to not receive these.

Your payment is handled by Real Time Booking Systems (RTBS) and will show on your credit card statement with the name "Whyte Waters Group Frankton". Your booking is subject to the terms and conditions of Real Time Booking Systems.

These conditions are in addition to our usual conditions of entry for the park.

Primary and Intermediate schools A minimum of 8 students to 1 teacher applies. A minimum number of 8 students is required for bookings.

High Schools A minimum of 10 students to 1 teacher applies A minimum number of 10 students is required for bookings.

Back to School Groups


For bookings, queries or more information please contact us.