General admission queries

What's in Rainbow Playlab?
Rainbow Playlab has the latest in entertainment technology with Virtual Reality, Virtual Sword Fighting, E-Sports, Escape Room, Dodgems and Arcade games.

When is Rainbow Playlab open?
Rainbow Playlab is open every day from 12pm to 7pm.  Closed on Christmas Day.

Dodgems are available to Playlab guests 4pm -7pm off peak.

How much is entry?
Entry is free, game costs vary.

Do I need to book in advance?
Bookings are essential for the Escape Room and any of our package deals.  Prebook and save with E-Sports.

What if I also want to go to the main park at Rainbow's End?
See the team at the Rainbow Playlab info desk and you can purchase a Superpass, Kidz Kingdom or Spectator pass.  You will need one of these passes to enter the main park and Kidz Kingdom. 

Is Rainbow Playlab wheelchair accessible?
Accessibility parking is available for guests whose vehicle displays a special needs parking permit.  These spaces are clearly marked with the international symbol. During Main Park open hours we have an accessible entrance to Rainbow Playlab through the Retail Hub.  After main park hours please call 092623030 and our team will guide you to the accessible entrance which is located close by.

How old do I need to be to visit and play games Rainbow Playlab?
Rainbow Playlab is open for  everyone to visit, however children 14 and under should be accompanied by a parent or adult guardian.

Age recommendations:

Our age recommendations for the center vary depending on the activity. We reserve the right to refuse access to content we deem to be challenging or unsuitable for children.

E-Sports:  

Ages 8+, game content and classification  dependent. 

While we recommend E-Sports for ages 8 and up, we use gaming certification to restrict what games are available to players at log in. 

For example, if the player is aged between 13-14,  games certified for ages 15+ won't be visible to them.

Players are asked for age at login, and this will filter out any games restricted from their age. Staff may ask for proof of age when setting up a gamer for play. In some instances, we will allow access to games with parental approval, such as Fortnite for Children under 12. 

A full list of our E-Sports games and their age classification is on the E-Sports information page

VIRTUAL REALITY:    

Ages 7+, content dependent.

Our game selection includes family friendly content styles (Groove Guardians and Cold Clash) or more extreme adrenaline pumping action content (Zombyte and Simurai).

We retain the right to refuse to play content for minors, where we deem the content unsuitable.

Details on current Virtual Reality Experiences and upcoming, along with their suitability, can be found on our Virtual Reality info page.

VIRTUAL SWORD FIGHTING:      

Ages 5+ 

This is energetic play, suitable for the whole family, as long as they can hold up our foam swords.

ARCADES   

Ages 7+ 

There is no issue with content in the Arcade, but the mix of games in Rainbow Playlab may be more engaging for kids 7 and up. 

There is a second Arcade in Kidz Kingdom, perfect for kids under 8. Your Arcade game card will work at both locations.  

For details on game range and pricing, check out our Arcade page.

ESCAPE ROOMS

Ages 8+ (Adult  participation recommended for ages under 11

The Time Traveler Escape is an exciting, immersive experience with some quite challenging puzzles, so we recommend a good spread of ages, or at least one adult participant for where the group has a majority of participants aged 11 and under. 

We cap bookings at 8 to ensure good puzzle time for everybody, and ample room to move about across the two rooms in the Time Traveler experience. We will make exceptions for birthday bookings where the group is young and a guardian needs to participate with them.

For details on game range and pricing, check out our Escape Roomspage.

DODGEMS

Dodgems are less about age, and more about height.

To drive a Dodgems you need to be at least 130cm in height.

To be a passenger in a Dodgem, you need to be at least 80cms in height.

No more than two riders per dodgem.

How can I contact Rainbow Playlab?

If you can't find what you're looking for in these pages you can give us a call on 092622030 or email us: playlab@rainbowsend.co.nz 

Rainbow Playlab Logo On White

Free entry Game costs vary Open 7 days 12pm-7pm

Bookings essential for

Have questions? Check out our FAQ page or contact us.

Phone: 092622030
Email: playlab@rainbowsend.co.nz