Apply Now - Catering Team Member
CATERING Assistant
Role Purpose:
Catering Assistants prepare, present and serve quality food and beverages while delivering friendly, efficient guest service.
The role combines food preparation, guest service, food safety and teamwork to provide safe, consistent and enjoyable food experiences that enhance every guest's visit.
Food safety is fundamental to every Catering Assistant role and underpins every stage of food preparation, presentation and service.
Role Scope:
Catering Assistants may be rostered across a range of Catering functions, including:
- Food preparation and presentation
- Customer service and point of sale
- Fryer operation
- Hot and cold beverage preparation
- Candy floss production
- Birthday parties and functions
- Food safety and outlet presentation
- Stock replenishment
- Other Catering duties as operationally required.
Employees will only be rostered to perform duties for which they have completed the required training and demonstrated competency.
Catering Assistants are expected to progressively develop the skills and competencies required to work across a range of Catering functions.
Key Responsibilites:
Food Preparation & Presentation
- Prepare and present food and beverages safely, consistently and to Rainbow's End's quality and presentation standards.
- Prepare outlets for trade and complete opening and closing duties in accordance with documented procedures.
- Prepare food in accordance with approved recipes, food safety requirements and operational standards.
- Maintain well-stocked, attractive and well-presented food displays, serving areas and condiment stations.
- Prepare and serve food for birthday parties, functions and other special events.
- Prepare a range of food and beverages, including fryer products, coffee and other specialty items, as trained and authorised.
- Assist with stock handling, stock rotation, deliveries and replenishment.
- Report food shortages, equipment faults or stock concerns promptly.
Guest Service
- Welcome and acknowledge guests in a friendly, professional and approachable manner.
- Take and prepare guest orders accurately and efficiently.
- Process transactions accurately in accordance with Rainbow's End's point of sale procedures.
- Deliver food and beverages promptly and accurately.
- Proactively manage queues and seek assistance when required to maintain efficient service.
- Answer guest enquiries or seek assistance when required.
- Respond to routine guest concerns calmly and refer more complex matters to a Team Leader, Site Supervisor or Duty Manager.
- Help create a welcoming and enjoyable dining experience for every guest.
Food Safety & Outlet Presentation
- Follow the Food Control Plan and Rainbow's End's food safety procedures at all times.
- Prepare, handle, store and serve food safely in accordance with documented procedures.
- Maintain correct food temperatures, stock rotation, date labelling and food storage practices.
- Maintain clean, sanitised and well-presented food preparation, serving and dining areas.
- Complete all required food safety checks, cleaning schedules and outlet inspections accurately and on time.
- Report food safety, equipment or hygiene concerns immediately.
- Complete required food safety training and maintain competency for the duties you perform.
- Never undertake food preparation or equipment operation unless you have been trained and authorised to do so.
- Immediately remove from sale any food that does not meet Rainbow's End's food safety or presentation standards and report the issue to your Team Leader or Supervisor.
Teamwork
- Support teammates to deliver safe, efficient Catering operations.
- Work positively with colleagues across Rainbow's End.
- Assist with training new team members where requested.
- Work across Catering functions according to operational requirements and your demonstrated competencies.
- Be flexible and continue developing your skills across trained Catering functions to support the team.
- Maintain a professional standard of personal presentation and behaviour whenever you are in uniform or otherwise representing Rainbow's End.
- Arrive ready for work, on time and prepared to undertake your rostered duties.
Success in the Role:
You will be successful in this role when you:
- Prepare and present quality food and beverages safely and consistently.
- Deliver friendly, efficient and professional guest service.
- Maintain and continue developing the skills and competencies required to work across trained Catering functions.
- Continue developing the skills and competencies required to work across trained Catering functions.
- Work collaboratively to support safe, efficient and enjoyable Catering operations.
APPLY NOW!
Due to the high volume of applications only successful applicants will be contacted.
