Apply Now - Guest Services Team Member

guest services assistant

Role Purpose:

Guest Services Assistants create positive first and last impressions of Rainbow's End by providing friendly, accurate and professional service across Guest Services operations.

The role supports Admissions, Retail, Souvenir Photography and Premium Guest Experiences while maintaining high standards of presentation, safety and guest service.

Role Scope:

Guest Services Assistants may be rostered to work across a range of guest-facing functions, including:

• Admissions
• Retail
• Souvenir Photography
• Video Arcades
• Gold Panning
• Sideshow Games
• Other Guest Services functions as operationally required.

Employees will only be rostered to perform duties for which they have received the required training and have demonstrated competency in accordance with Rainbow's End's training and competency requirements.

Key Responsibilities:

Guest Service

• Welcome every guest in a friendly, professional and approachable manner.
• Answer guest enquiries accurately or seek assistance when required.
• Resolve routine guest enquiries and refer complex matters appropriately.
• Help create a welcoming environment for guests of all ages and abilities.

Admissions

• Process admissions, memberships and guest transactions accurately and efficiently.
• Operate point of sale systems in accordance with Rainbow's End's documented procedures and training.
• Follow cash handling, payment processing and reconciliation procedures.
• Explain ticket options, memberships and promotions accurately.

Merchandising & Retail

• Maintain clean, fully stocked and well-presented retail and photo sales areas.
• Process retail and souvenir photography sales accurately.
• Replenish stock and report stock shortages.
• Explain products and promotions to guests when appropriate.

Guest Experiences

• Operate assigned Guest Experiences in accordance with documented procedures and training.
• Explain each experience clearly before guests participate.
• Maintain clean, fully stocked and well-presented experience areas.
• Report equipment faults, stock shortages and presentation issues promptly.

Safety & Teamwork

• Follow Rainbow's End's policies, documented procedures and safety requirements.
• Report hazards, incidents and equipment faults immediately.
• Keep work areas clean, organised and free from hazards.
• Support other Guest Services functions when rostered or requested.
• Arrive ready for work, on time and in the correct uniform.

Success in the Role:

• Provide friendly, accurate and professional service to every guest.
• Process transactions accurately and consistently.
• Maintain clean, safe and well-presented work areas and uniform standards
• Follow documented procedures and work safely.
• Work collaboratively across Guest Services and support the team to achieve daily operational objectives.

APPLY NOW!

Due to the high volume of applications only successful applicants will be contacted.