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LEVEL 2 Health & safety


We are open in Level 2 with additional health and safety procedures based on the advice of Government and Ministry of Health experts.  

 Our commitment to do our part for the safety and the wellbeing of our team and community continues as we reopen at Level 2 with robust new procedures to support our existing safety processes.

C19 Additonal Hygiene
C19 Physical Distancing
C19 Contactless Transactions
C19 Contact Tracing

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Supporting physical distancing:

Covid19 Restricted Numbers

Open Friday-Sunday and school holidays only.

Only 40% of typical tickets available 

Covid19 Riding Passes Only
Covid19 Big Park Only

The big park rides are mostly outdoors, and spread across 7.3 hectares.  

Covid19 Arcades Open Playlab Closed

Arcade machines have been spaced.

Limited bubbles in the arcade at a time. 

Covid19 Groups Of 10

Even if your bubble is greater than 10, we cannot make an exception.

If it’s important for you to visit with a larger group, we recommend you wait until the Government advises a softening of group sizes. 

Covid19 Empty Seats Between Bubbles

Attendants will guide seating – always follow their instructions.

Bubbles will be loaded and unloaded 1 at a time 

Covid19 Staff In Ppe

Some rides require staff to get within 1m of our guests to perform critical seat safety checks. 

These staff will be wearing additional PPE gear to protect you and themselves.

Covid19 Large Open Spaces

The main park is spread over 7.3 hectares, with most rides outside.

Contactless transactions and reducing touchpoint risks

  • Online and pre booked entry only to reduce Gate contact 
    • Show your ticket on your phone at gate to reduce paper handling
  • No party kits or external food (commercial pre-packaged small snacks okay)
  • No birthday room or other small enclosed space hire.
  • No cash in park,  PayWave is available at all outlets
  • We will not be using bands to minimise our contact with you, so there will be a no-exit policy
  • Closure of public drinking fountains
  • No paper handouts like maps or ride schedules – take a photo of them on your way in or download them from our website.
  • We also  recommend you leave all loose items at home or in your car to minimise your use of lockers and storage boxes while riding.

Touching cannot be avoided sometimes, so all rides, gaming areas and storage surfaces will get a full mist disinfection between each guest rotation.

Additional hygiene procedures

Covid 19 Hygiene

Contact tracing

  • Online ticket sales only with party details captured at time of purchase.
  • All pre-lockdown tickets, including complimentary tickets, need to register a date of visit before coming to the park.
  •   

As well as working on our Covid health and safety plan, our general business health and safety plan has not stopped during lockdown, with our qualified engineers on site performing ride maintenance and daily check schedules.  

Your  favourite thrills are in tip top shape ready for you to enjoy at level 2!  

SAFE ACCESS AT LEVEL 2

GETTING TICKETS  

To minimise contact, tickets are only available online. 

  • You cannot use the ticket on another day.
  • Your tickets will be emailed to you. Show them on your phone at gate.

If the days tickets have sold out, we move to a one in, one out policy.  Do not plan to wait at the gate for a group to leave - a typical visit is over 4 hours. 

If you arrive at the gate without a ticket, you will need to buy one online.

  • Your online ticket is a confirmed booking, for the date on the ticket only. 
  • Only Super-pass (riding tickets) are available, for big park attractions.
  • Kidz Kingdom remains closed at Level 2. Superpass tickets for the big park attractions only.
  • Contact details for each ticket user need to be supplied at time of purchase.  

GAINING ENTRY  

No matter what stage of your day, stay in your bubble, and keep at least 1 metre from other bubbles when moving around or queuing.  

Step 1 - safety check: 

This ensures all our guests are well and are equipped for a safe day. At the safety check you will:

  • Have your bag checked for banned items such as knives and food (insulin gear and small commercially packaged snacks like muesli bars are okay). You can pop any banned items back in your car or have them stored for end of day collection.
  • Apply hand sanitiser
  • If you are feeling unwell, and are showing signs of illness, you and your bubble will not be allowed into the park.
  • As per Government mandate, we will be checking to ensure no groups bigger than 10 in park.  


Step 2 - proceeding through gate

  • Keep queuing in your bubble, 1 metre from other bubbles.
  • Have your tickets open on your phone, with barcode ready to scan. 
  • Hold your phone with barcode showing to the booth window for scanning.
  • Proceed into the park.

SAFE RIDING AT LEVEL 2

Kidz Kingdom remains closed at Level 2. Superpass tickets are for the big park attractions only.

 

Getting to and from rides

  • Take a photo of the map or download it to your phone before you come in  – there will be no paper hand outs
  • Stick with your bubble and keep 1 metre from other bubbles.
  • Observe the ground markings to guide safe distances in staff interaction zones
  •  

Ride queues  

  • Apply hand sanitizer at the entry to each ride queue, before getting on the ride and exiting the ride
  • Keep to your bubble, stay 1 metre from other bubbles.
  • Don’t  touch anything unless you need to. No climbing or sitting on gates or queuing surfaces.  
  • We ask for your patience. There will be a full mist disinfection applied to all ride and storage surfaces between ride rotations. It is a fast process but an additional step to normal. We will move this as quickly as possible without undermining your safety.

Getting on the ride

  • Always follow the team’s instructions for loading and loose item storage
  • Empty seats will distance bubbles on the rides
  • Some rides require staff to get within 1 metre of our gusts to perform critical seat safety checks. These staff will be wearing additional PPE gear to protect you and themselves.
  • Our staff will use mist disinfectant on ride, gaming areas and storage surfaces in between each guest rotation

SAFE DINING AT LEVEL 2 

  • PayWave or eftpos, no cash.
  • Nominate one person from your bubble to order and pick up food.
  • Distance yourself from other bubbles in queues
  • Observe the ground markings to help maintain appropriate counter distances
  • One bubble per table
  • For walk in outlets like the Ice Creamery,  wait for the last bubble to leave before your bubble enters.

SAFE PLAY AT LEVEL 2 


Arcades

  • Card transactions only, no coins.
  • Load up a game card for tap and play
  • Use the hand sanitiser in zone between games.
  • Our staff will spray mist disinfectant on gaming areas in between each guest rotation
  • Redemption prize tickets will automatically load to your gaming card.
  • If the arcade is at capacity, you will need to wait until a group exits the arcade.
  •    

Sideshows

  • PayWave or eftpos only, no cash.
  • One bubble at a game window at a time.
  • When waiting for a game window, use ground markings to keep an appropriate distance between bubbles.
  • Use the hand sanitiser before and after games
  • Our staff will use mist disinfectant on gaming areas and tools in between each guest rotation

6 TIPS FOR a SUPERB DAY AT LEVEL 2 

  1. Buy tickets early to avoid disappointment.  Only a limited number of people can come in, on limited days!
  2. Arrive early to make the most of your day.
  3. Come with your bubble, stay in your bubble, keep 1 metre from other bubbles.
  4. Follow Rainbow’s End staff safety instructions.  Our team, guest and community safety are our priority.  Not following safety instructions means you and your bubble may need to leave the park
  5. Stay home if you feel unwell.  Whatever the symptoms, take care of yourself and the community by resting up. If you arrive unwell, you will not be allowed in and neither will your group.
  6. Practice  the Ministry of Health recommended hygiene practices.  We have lots of hand sanitiser and cleaning processes in the park, but we all need to do our bit:
    1. Cover any  coughs and sneezes with disposable tissues, or coughing/sneezing into your elbow.  Dispose of any tissues appropriately, immediately.
    2. Washing hands with soap and water often and drying them thoroughly, especially:
      1. Before eating or handling food
      2. After using the toilet
      3. After coughing, sneezing, blowing your nose or wiping children's noseses
  7. Avoiding touching your eyes, nose, or mouth if your hands are not clean.
  8.  

I HAVE TICKETS from BEFORE LOCKDOWN, WHAT DO I DO?

 

IF YOU HAVE PRE-LOCKDOWN TICKETS AND WANT TO VISIT IN LEVEL 2
Including Grab One, Summer of Fun and Fun on Demand Passes, Online tickets, Blue Light, AA paid tickets, AA complimentary tickets, and other complimentary tickets.

you must  register the dayS you will VISIT, 24+ hrS BEFORE

We will be  capping ticket sales to only 40% of typical capacity to manage physical distancing and contact tracing in Level 2

This means you need to book’ before coming in, ideally the day before.  This is so we can:

  • manage the number of tickets we sell to keep park numbers safe.
  • provide backup detail for contact tracing. 

Booking is mandatory, but quick, simple, and right below this section.  😊

Once you’ve booked simply show your ticket or pass for scanning at gate. The staff will ask for your name to check  you’re on the booking list.  


GRAB ONE - DAYTIME TICKETS

Customers who hold current vouchers will have an additional 6-weeks added to their validity period, starting from the date of re-opening. This puts your new expiry at June 26th 2020.

Your Grab One voucher will be updated automatically once that date is confirmed.   

Level 2 update for Grab One tickets:  

  • To use your ticket in Level 2, you must book the day you will visit, at least 24 hours before. Use the booking registration form at the start of this section (just above ). 
  • This is so we can manage guest number restrictions and contact tracing. 
  • Please note - you will still need to bring your voucher for scanning at Gate. 

GRAB ONE - NIGHT RIDES

You can use your Night Rides pass for daytime entry in Level 2. 

To do this, register your date of visit to help us manage guest caps and also contact tracing.  The booking registration form is at the top of this section.

Please note, you will still need to bring your grab one voucher to gate for scanning after registering.

You may also use your pass at our next Night Rides series in October  - 10th, 17th, 24th and 31st.

If you would rather get a refund, please contact Grab One directly to organise 0800 472 2663  or grabone.co.nz/contact-us

 Please contact Grab One support for refund requests:  0800 472 2663  or grabone.co.nz/contact-us

NIGHT RIDES: 

Purchased from Rainbow’s End: If you haven't yet had a refund for your cancelled event, contact our Guest Services team for a refund or swap to a day ticket when we reopen: cashier@rainbowsend.co.nz   

Purchased from Grab One: 

You can use your Night Rides pass for daytime entry. 

To do this, register your date of visit to help us manage guest caps and also contact tracing.  The booking registration form is at the top of this section.

Please note, you will still need to bring your grab one voucher to gate for scanning after registering.

You may also use your pass at our next Night Rides series in October  - 10th, 17th, 24th and 31st.

If you would rather get a refund, please contact Grab One directly to organise 0800 472 2663  or grabone.co.nz/contact-us

Pre-Lockdown purchased ONLINE TICKETS:

If you purchased a ticket online directly from Rainbow’s End for a closure date, you may use that ticket when we reopen.

If you are unable to come on an alternate date, please contact our cashiers' team for a refund: Rainbow’s End Cashiers cashier@rainbowsend.co.nz  

Level 2 update: Pre-Lockdown purchased online ticket entry  is as follows:  

  • To use your ticket in Level 2, you must book the day you will visit, at least 24 hours before. Use the booking form here.
  • This is so we can manage guest number restrictions and contact tracing.

FUN ON DEMAND and SUMMER OF FUN Passes: 

Your pass is extended 15 days, the amount of days left from the date of closure (March 17th), to the expiry of your pass (March 31st). At this stage, we are only open 3 days a week in Level 2, making your new expiry Sunday June 14th 2020. 

To use your pass in Level 2, you must book the days you will visit, at least 24 hours before. Use the booking form at the top of the pre- lockdown tickets section

This is so we can manage guest number restrictions.

You can also trade the last days of your current pass for 15% off your next one:

You are welcome to trade the last 15 days of your pass for 15% off a new multipass when they go on sale.  To trade, don’t use your pass in the first week of Level 2 and let us know by 22nd of May, using the form below.


BLUE LIGHT:

Your pass is extended 15 days, the amount of days left from the date of closure (March 17th), to the expiry of your pass (March 31st). At this stage, we are only open 3 days a week in Level 2, making your new expiry  Sunday June 14th.  

Level 2 update for Blue Light passes:  

  • To use your ticket in Level 2, you must book the day you will visit, at least 24 hours before. Use the booking form at the top of the pre- lockdown tickets section
  • This is so we can manage guest number restrictions and contact tracing.

Let's Go Kids, Complimentary Passes and AA Complimentary Passes that expire within the closure period: 

The amount of days closed from our first day of closure, Tuesday 17th of March until we reopen at normal trading , will be added to your current expiry date.  

In Level 2, we are operating with extreme guest caps in place on limited days. We are looking forward to seeing you use your complimentary ticket in park,   when guest caps are removed and all facilities are operating.

AA Discounted Tickets Purchased Before Lockdown:

The amount of days closed from our first day of closure, Tuesday 17th of March until we reopen at normal trading , will be added to your current expiry date.

To use your ticket in Level 2, you must book the day you will visit, at least 24 hours before. Use the booking form at the top of the pre- lockdown tickets section

  • This is so we can manage guest number restrictions and contact tracing.

 

 

All other standard terms and conditions on bookings continue to apply.

WHERE CAN I FIND MORE INFORMATION ABOUT COVID-19? 

We recommend visiting the  Covid-19 Official NZ Government Site and the   Ministry of Health for reliable and up to date information and recommendations for keeping yourself and your loved ones safe from Covid-19. 

To date, Rainbow’s End has been following the MOH recommendation on good hygiene practices, and we urge our guests and community to do the same. 

Keep well keep safe!

Your Rainbow’s End Team.