Health & Safety
covid-19 coronavirus - info & faq for guests - updated 23.03.20
The safety and wellbeing of our guests and staff is our priority and we will take all necessary precautions and follow the advice of the Government and Ministry of Health to ensure their continued welfare.
RAINBOW’S END IS CLOSED, IN LINE WITH THE SHIFT TO ALERT LEVEL 3
On March 23rd the Covid-19 Alert level shifted to 3 with Government directive for national self isolation and closure of non-essential services. This means Rainbow’s End closure will continue until further notice.
WHAT SHOULD I DO WITH MY BOOKING/TICKET THAT OCCURS ON A CLOSURE DAY?
Birthdays, Corporate and other Groups booked to come during closure: Guests with bookings will receive an email to start the process for a refund if you have paid a deposit, or discuss future dates if you prefer.
Grab One: Customers who hold current vouchers will have an additional 6-weeks added to their validity period, starting from the date of re-opening. Your Grab One voucher will be updated automatically once that date is confirmed. Please contact Grab One support for further queries or refund requests: 0800 472 2663 or grabone.co.nz/contact-us
Night Rides: Cancelled March Series ticket holders were previously told that they may use their ticket at any of the April events. However, the recent Alert level change means the April series of Night Rides are now cancelled. If you are a ticket holder for a cancelled event, and you haven't yet had a refund, an email will be sent to you to start the refund process with our cashiers team: email@example.com
Online Tickets: If you have purchased a ticket online directly from Rainbow’s End for a closure date, you may use that ticket on another date, up to 30 days from the ticket date. If you are unable to come on an alternate date, please contact our cashiers' team for a refund: Rainbow’s End Cashiers firstname.lastname@example.org
Fun on Demand and Summer of Fun Passes: The amount of days closed from our first day of closure, Tuesday 17th of March, to your March 31st expiry date, will be added to your pass from the date of re-opening This means that once the park reopens with business as usual operations, you will have 15 days to use your pass before it expires.
Blue Light: The amount of days closed from our first day of closure, Tuesday 17th of March to your current expiry date of March 31st, will be added to the expiry date of your pass once we reopen. This means that once the park reopens with business as usual operations, you will have 15 days to use your pass before it expires.
Complimentary passes (including AA passes) that expire within the closure period: The amount of days closed from our first day of closure, Tuesday 17th of March until we resume business as usual operations will be added to your current expiry date.
For bookings not affected by closure, our standard terms and conditions on bookings continue to apply.
WHY ARE YOU DOING THIS?
At Alert level 3, we are following the Government directive for self isolation and non essential business closure. Prior to this, we closed ahead of some of the market as we have been actively following recommendations from the Ministry of Health to do our part for the safety and the wellbeing of our team and community.
WHEN WILL YOU BE OPEN AGAIN?
Our opening schedule will depend upon Government directive, guidance form the Ministry of Health, and our ability to meet precautions at each Alert level for Covid-19. We will be updating our website as the situation changes and will publish a link to the update on our Facebook and Instagram pages. We recommend you keep an eye on these platforms for the latest information regarding Rainbow’s End.
WHERE CAN I FIND MORE INFORMATION ABOUT COVID-19?
We recommend visitng the Covid-19 Offical NZ Government Site and the Ministry of Health for reliable and up to date information and recommendations for keeping yourself and your loved ones safe from Covid-19.
To date, Rainbow’s End has been following the MOH recommendation on good hygiene practices, and we urge our guests and community to do the same:
• Covering coughs and sneezes with disposable tissues or clothing, or coughing/sneezing into your elbow
• Disposing of used tissues appropriately in a bin, immediately
• Avoiding touching your eyes, nose or mouth if your hands are not clean.
• Washing hands with soap and water and drying them thoroughly or using hand sanitiser:
- before eating or handling food
- after using the toilet
- after coughing, sneezing, blowing your nose or wiping children’s noses
- after caring for sick people.
We thank you for your cooperation and understanding, and hope you and your whanau keep safe and well.
Your Rainbow's End team.